Cococo Chocolatiers
  • 23-Oct-2017 to 22-Dec-2017 (PST)
  • Operations
  • Calgary, AB, CAN
  • Salary
  • Full Time

We are Cococo Chocolatiers Inc., a Calgary-based confectionery manufacturer and retailer. We are a brand-based, outward-looking business that is both a market leader and a change promoter.  We own and operate a network of chocolate shops selling products under the brand name, Chocolaterie Bernard Callebaut, and we also own, create, and manage other brands and products, too.   We are looking for a dynamic and passionate individual to join our team in the role of Quality Assurance (QA) Manager / Regulatory Compliance Leader.

Reporting on a day-to-day and dotted-line basis to the Plant Manager, but on a direct basis to the President to assure independence, and the QA Manager / Regulatory Compliance Leader is accountable for the company's food safety, product quality, and regulatory compliance programs.  This is a proactive and change promoting function.  The work involves helping to build and administer systems, including certified systems.  The position requires attention to detail, excellent record keeping, and the ability to mentor desired behaviours.

Our name, Cococo, is pronounced the way that Santa Claus would say it (Ho Ho Ho / Co co co), and each syllable in our name means something important.  The first Co means cocoa.  Our business is all about chocolate, and there is no chocolate without sustainably sourced cocoa; we do not compromise on sustainability, ever.  The second co means confectionery.  Above all, we are expert manufacturing confectioners, whose work aims to create the best tastes, finely and smartly presented, in just the right sizes'because life should sparkle and there is no time, or occasion, to waste.  The third co means community.  We value belonging, whether that means thinking of ourselves first and foremost as a team, working purposefully with local partners and contributing to local charities, or working internationally to promote sustainability.

So that is who we are.  Who are you?

You are an enthusiastic professional with experience leading safety and quality assurance in a regulated environment.  You are self-motivated, you take the initiative, you work well under pressure, and you are results oriented.

You have a proven ability to lead, direct, and guide a production team.  You know how to train, motivate, supervise, and evaluate personnel, within the structure of a system and while measuring against standards.  Your approach to safety and quality is uncompromising.  You strive toward the efficient and effective use of labour, equipment, and other material resources.

You know about food safety.  You are proficient where food regulation is concerned.  You are confident about reading statutes, regulations, guidance documents, and policies, and acting upon what you read.  You have experience with food regulation in Canada but you have the confidence to evaluate compliance issues for export markets as well.  As a professional, you know how to keep abreast of regulatory change. 

You know about quality control.  You understand that product quality and business success go hand in hand.  You are familiar with certification regimes, and you are undaunted by the task of managing a system that contains many policies, procedures, and forms.  You have excellent record keeping habits, and value thoroughness.  Yet you also know how to "keep it simple" in a complicated environment so that you can communicate effectively and persuade.  You know that both food safety and food quality require a team approach, and you are effective both as a team member and as a team leader.  As a leader, you lead by example.

You know about HSE (health, safety, environment).  You can help manage these issues.

You are good at managing a flow of paperwork.  You are good at keeping records to support food safety and quality.  But you are equally good at handling records for production purposes (data gathering, job flow), for inventory keeping, or for accounting.  You enjoy having your work contribute to positive business developments in these areas (such as when you will be asked to be part of a team implementing a new manufacturing module into an existing ERP system to help automate manual processes). You know how to report in a timely and effective way to regulators, whether for a proactive reason or in response to an inspection.  You are a good report writer and you are deadline driven:  you can effectively manage the paperwork of program applications, grant applications, and product-award submissions'and, in each case, you can supervise the required follow-up by coordinating inputs from other team members.

You already have a deep knowledge of, or you are prepared to become an expert in the area of, the labelling of prepackaged food products.

You know how to manage and use laboratory equipment, or you can liaise with vendors who provide laboratory analysis, to manage both food safety and food quality issues.

You understand how to qualify a vendor; how to approve ingredients; how to approve other factory inputs.

You know how to perform daily inspections; how to audit; how to identify and record non-conformities; how to investigate non-conformities; how to champion continual improvement.

You are a proficient user of Microsoft office products (Excel, Word, Outlook).  You are proficient with online tools, too, especially search engines.  Ideally you have experience working directly with one or more accounting systems, and, in any event, you are confident about your ability to be trained in required accounting systems and protocols.

You are creative, at least in the sense that you can work effectively with creative types to innovate solutions and help bring creative projects to the finish line.

You communicate well and enjoy doing so.  You are well spoken and you are a competent writer. 

You like to feel that you work best as part of a team.  You recognize success in others; you like to cheer when you can.  You know how and when to report problems; you blow whistles if you have to.

You prefer to be proactive and to build systems that prevent problems, but you live in the real world and know that sometimes'especially at first'your work will involve fixing things that have been left broken by others.  You feel satisfied more than frustrated when you fix problems.

You ideally have:

  • Experience working with HACCP (hazard analysis critical control points) systems and in maintaining a BRC (British Retail Consortium) or other GFSI (Global Food Safety Initiative) system.
  • 3+ years of related food safety / quality experience, preferably in a complicated food manufacturing environment.
  • Fluency in French (to undertake, or oversee, translation compliance).
  • A post-secondary education in Food Sciences, Microbiology or another related discipline.
  • Experience with the nutrition software program, Genesis.
Cococo Chocolatiers
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