Cococo Chocolatiers
  • 19-Oct-2017 to 18-Dec-2017 (PST)
  • Operations
  • Calgary, AB, CAN
  • DOE
  • Full Time

We are Cococo Chocolatiers Inc., a Calgary-based confectionery manufacturer and retailer. We are a brand-based, outward-looking business that is both a market leader and a change promoter.  We own and operate a network of chocolate shops selling products under the brand name, Chocolaterie Bernard Callebaut, and we also own, create, and manage other brands and products, too.   We are looking for a dynamic and passionate individual to join our team in the role of Plant Manager.

Reporting to the President, the Plant Manager is accountable for the company's production facility and all of its food production operations.  This is a leadership and team-building role.  Fundamentally the work is about scheduling, process management, and advocating for the best use of human resources and business assets.  The position requires good business judgment, a commitment to food safety, product quality, and regulatory compliance, and an ability to deliver on time and on budget.

Our name, Cococo, is pronounced the way that Santa Claus would say it (Ho Ho Ho / Co co co), and each syllable in our name means something important.  The first Co means cocoa.  Our business is all about chocolate, and there is no chocolate without sustainably sourced cocoa; we do not compromise on sustainability, ever.  The second co means confectionery.  Above all, we are expert manufacturing confectioners, whose work aims to create the best tastes, finely and smartly presented, in just the right sizes'because life should sparkle and there is no time, or occasion, to waste.  The third co means community.  We value belonging, whether that means thinking of ourselves first and foremost as a team, working purposefully with local partners and contributing to local charities, or working internationally to promote sustainability.

So that is who we are.  Who are you?

You have the background and experience necessary to oversee all daily operations at a small- to medium-sized food manufacturing facility.  You may already have proven yourself at another relevant position or perhaps you are now looking for that first chance to move beyond being a strong second in command.  Either way you want to be part of key decision making in a dynamic business that is targeting real growth.

You are an operational person.  You get things done.  You believe in continuous improvement and enjoy both building and maintaining operational systems.  You have done both:  you have built complex systems; and, you have maintained complex systems.

You have a sound ability to plan production, assist with forecasting, and achieve specific inventory and production targets.  You know that planning daily production and planning yearly production are two halves of the same whole.  You are a great scheduler of people.  You understand the need to manage variable costs.  You don't try to achieve too much from too little; instead you aim to optimize.  You aim to achieve the most, from the least reasonable cost.  You aim for the best.

You are excited by success and will be challenged rather than rattled by the need to increase production, even on short notice.

You know how to spot avoidable waste and how to prevent it. 

You are experienced as a manager.  You have hired and fired, evaluated and promoted, planned teams and then built them.  Your direct reports have been supervisors themselves.

You can build teams and boost morale through regular communication, mentorship, and leading by example. You build trust with your production staff; you know how to recruit and develop human resources.  You advocate for people and make recommendations.  You listen to your team and help good ideas to bubble up.  You can navigate through and solve the interpersonal problems that will inevitably arise within any group.  You respect diversity and work well in a diverse group.  You take ownership of policies, and help communicate them clearly.

You are comfortable working in a product- and brand-based regulated environment that demands the highest quality and works to certified standards.  You have experience managing, or helping to manage, food safety and quality control systems.  You are committed to workplace safety, health, and the environment.  You understand how to establish "tone at the top".  You know how to implement corrective actions and how to keep direction and focus clear.  You make sure that new employees are well trained, you implement a broad approach to cross-training, and you know how to refresh training messages cyclically.  You are a great record keeper.

You are not (necessarily) an accountant but you respect accounting, and know that it is critical to supply good information about topics like time and motion, ingredient usage, consumables, waste, inventories, and inventory movements.  You respect the need for timely reporting from all aspects of operations (production, research and development, shipping / receiving).  You are reasonably familiar with business concepts and financial reporting.  You can manage a budget.

You are not (necessarily) a millwright or tradesperson, but you are very comfortable with plant and equipment issues.  You know how to maintain assets, how to diagnose problems, and how to oversee efficient repairs and replacements.  You take pride in a building and yard that are both ship-shape and secure; you take pride in equipment that is shiny, clean, and reliable.  You have experience, specifically, with food manufacturing equipment. 

You do not (necessarily) love meetings, but you understand that teams must share information across departments and to coordinate goals and projects.  You can lead effective meetings when required and you prepare for and participate in all meetings that you attend. 

You commit to hard deadlines, and you meet them.  You are comfortable working in an environment that can be stressful at peak periods.  You ensure that all required production inputs are on hand when they are needed; you make sure that deliveries are always on time.

You are a proficient user of Microsoft office products (Excel, Word, Outlook).  You are proficient with online tools, too, especially search engines.  Ideally you have experience working directly with one or more accounting systems, and, in any event, you are confident about your ability to be trained in required accounting systems and protocols.

You are creative, at least in the sense that you can work effectively with creative types to innovate solutions and help bring creative projects to the finish line.

You communicate well and enjoy doing so.  You are well spoken and you are a competent writer. 

You like to feel that you work best as part of a team.  You recognize success in others; you like to cheer when you can.  You know how and when to report problems; you blow whistles if you have to.

You prefer to be proactive and to build systems that prevent problems, but you live in the real world and know that sometimes'especially at first'your work will involve fixing things that have been left broken by others.  You feel satisfied more than frustrated when you fix problems.

You ideally have:

  • 5+ years of plant management experience.
  • Experience in a food manufacturing environment, preferably in a food processing facility.
  • A relevant post-secondary education (for example:  food science or technology; operations management; or general business)
  • Fluency in one or more languages in addition to English (our workplace is multi-lingual).
  • Experience working with food safety and quality control systems (GMP (Good Manufacturing Practices), GFSI (Global Food Safety Initiative), HACCP (hazard analysis critical control points), BRC (British Retail Consortium), etc.).
Cococo Chocolatiers
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